What happens in social media…stays in social media.
Ah, yes. Another great year has come to an end. And we can all sit back and reminisce on how social media has caused brands, and people total and utter embarrassment.
I love social media for myself, and also for brands and companies. I've been an advocate for it here, here, and here. But, I must say, that social media can also be damaging to a company, a brand, and a person when someone has 'accidently' misused it, or said something they wish they didn't. Or sent something they really REALLY shouldn't have.
I like to call it online verbal diarrhea. Gross I know. But, let's think back to the fluffy movie we all know, "Mean Girls" when Lindsay Lohan's character blurts out something she wished she hadn't and refers to it as 'verbal diarrhea'. You didnt mean to say it, it just came out.
This sort of thing happens a lot online. I'm focusing on Twitter because it's my favourite for social media mishaps. Even when you delete a Tweet you didn't mean to send – it still shows up in the feeds, and your followers will be quick to re-Tweet a damaging Tweet.
Let's look back on a few Twitter mistakes, shall we:
Dear Anthony Weiner,
You sent a semi-naked photo of yourself over Twitter. If you wanted to leave politics, I'm sure you could have found a better way. Not to mention – you've set the tone for other congress members who will now be much more conservative when Tweeting.
Dear Red Cross,
Teach your social media specialist to separate their personal Twitter account from their corporate Twitter account. Although – the drunken Tweet managed to bring a positive result in the end. (It was pretty funny I must admit)
A Lesson Learned
However upsetting, or hilarious these Tweets were – they also managed to bring out some true colours. If you are a token figure in the public, its incredibly important to learn proper online reputation management-you, know, in case someone "hacks into your account".
Happy New Year!