The most valuable, untapped, feature on Twitter is the opportunity to build lists.

Segmentation and advanced Recency-Frequency-Monetary analysis, RFM , is possible when you build lists.

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Considering that Twitter is quickly becoming a sales and marketing channel the equal of traditional channels like postal-email-phone, it is time for businesses to create lists of their prospective and current consumers that choose Twitter as a channel for communication. Building Twitter lists begin with two steps:

Identifying Your Customers & Prospects on Twitter

  • Email Addresses: extract and build a list of the email addresses of your customers from your database
  • Data Append: utilizing your list of customer email addresses, contract a data append service to find the social network (Facebook-Twitter-LinkedIn) url addresses of customers who have adopted Twitter and other networks
  • Data Search: use Google or Twitter Search to input keywords or names of your customers. Example- Google search Dean Guadagni on Twitter or Dean Guadagni: Twitter.com to find Dean Guadagni's Twitter url aka handle
  • Prospect Search: input keywords that will identify real time conversations on Twitter relevant to your business. Record the Twitter url of each prospective customer and build a list of these prospects

Building Twitter Lists

  • Customer List: build a master list of the customers you currently service who communicate on Twitter. Note- Lock this list for your eyes only so that no competitor can view the list
  • Segment: from the master Customer List segment your customers into different lists such as location, clients, prospects, most active purchasers, etc.
  • Engage: send a tweet to your customer or prospect bundled around an offer to entice them to follow your Twitter account if they are not following

Benefits

  • New Touch Points: identifying customers and prospects who use Twitter provides businesses a new place to communicate and deliver offers
  • Database Enrichment: adding social media information to your database increases the value of your database
  • Measurement & Analysis: building Twitter lists is the first step in creating a measurement strategy that will allow you to analyze the effectiveness of Twitter as a sales and marketing channel for your business
Dean Guadagni

Dean Guadagni is the Business Director for Inner Architect a direct marketing firm based in the San Francisco Bay Area. Dean's focus is the integration of social media with direct marketing. He is a Twitter, Facebook, and blog consultant in the wine industry.

http://innerarchitect.com

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3 Responses to “Twitter as Direct Marketing Channel: 2 List Building Steps to ROI”

  1. Jay says:

    Hmmm i've known twitter could be used for a whole bunch of stuff but i never thought of list building. Thanks for the insight.

  2. Eugenia Ayot says:

    While I"ve been looking at twitter for a while now I've never made the plunge. Your explnation as to why it should be used and how it can be utilized as a sales and marketing has been quite convincing.

  3. Thanks for sharing! I never quite understood list building on Twitter but this information will help!