So my issue wasn’t “responding” to the reviews but in fact trying to remove them. This guy had create multiple accounts across various sites just to post more low-level and false negative information to hurt my client’s online reputation. With my best efforts I reached out to several sites to have the reviews removed and account blocked by providing legal information.

The only site that was and still giving us no response or help is Google. Because they were not responsive, we “replied” to these false reviews with information, letting the viewers know the situation. This guy is relentless and continues to “edit” his Google reviews weekly on the company’s Google Maps listing. So that has been the best solution we could find for this unique situation.

I think those responses have helped over the last year or so, but I would be grateful if anyone had further information on contacting Google to remove these reviews.