Comments on: A Different Take On Reputation Management – Ask Real Nice https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html?utm_source=feed&utm_medium=feed&utm_campaign=feed Canada's Search and Social Media Authority Mon, 03 Jun 2013 13:20:13 +0000 hourly 1 By: Joel McLaughlin https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8329 Thu, 23 Apr 2009 23:08:10 +0000 https://www.searchenginepeople.com/?p=2621#comment-8329 Great post, we all need to be careful of reputation management from mistakes and mistaken identity. I use Google Alerts to be notified whenever my company name or url is mentioned.

]]> By: john andrews https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8328 Thu, 23 Apr 2009 21:17:57 +0000 https://www.searchenginepeople.com/?p=2621#comment-8328 It’s real and honest… and that works, because the web is still mostly real and honest. I’ve handled a few similar inquiries on behalf of clients as well as my own sites, and I count almost 5:1 the communications that are accusatory and demanding, over those that are honest and sincere.

Just today I handled a phone call from a competitor who had called the business manager 3 times previously, demanding we stop hacking her Google account and inserting our data under her company name. Bizarre claim, but delivered in a nasty, accusatory tone with threats of legal action. I was nice but firm – she’s wrong in her assumptions that Google local errors are due to my hacking her account, and wrong to threaten when she is the abusive one. I did offer to help her, and haven’t yet decided if I will charge her a consulting fee to fix her problems.

We are humans…. except for Google. You’ll get a lot farther if you treat us that way.

]]> By: Mikael @ RetireRichRoadmap https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8327 Thu, 23 Apr 2009 20:53:43 +0000 https://www.searchenginepeople.com/?p=2621#comment-8327 I’m positive that I would have done the same. It is very rare that you get emails like that. Most are quite rude and offensive and when I get that kind I only take my posts up a notch. Good call!

]]> By: Jeff Quipp https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8321 Thu, 23 Apr 2009 16:38:09 +0000 https://www.searchenginepeople.com/?p=2621#comment-8321 Great post Dave, and so true! Open dialogue should always be the starting point of a good reputation management issue.

]]> By: Todd Mintz https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8320 Thu, 23 Apr 2009 16:15:05 +0000 https://www.searchenginepeople.com/?p=2621#comment-8320 There have some some really unfortunate SEO personality conflicts that could have / should have been resolved by this approach.

]]> By: Michael D https://www.searchenginepeople.com/blog/a-different-take-on-reputation-management-%e2%80%93-ask-real-nice.html/comment-page-1#comment-8319 Thu, 23 Apr 2009 16:01:57 +0000 https://www.searchenginepeople.com/?p=2621#comment-8319 Nice approach. Impressive to see someone even take the time to write an email of that length. Gotta give some credit to that.

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