Ok, I have a beef with ecommerce web sites, and I just need to get this off my chest. If even ONE site reads this and changes its process, I will have accomplished something.
My house has no mailbox. The short story is that local punks kept vandalizing my mailbox, so I finally gave up, removed it, and got a P.O. box. Besides the irritation of now having to drive into town every day to get my mail (and I am a mail junkie), there is a much bigger problem caused by this.
Ordering online is a bytch*. When I get to the point where the shopping cart wants to know my shipping address, I cringe. Which address do I give? If the company is going to ship via USPS, I need to give my P.O. Box address, because no mail comes to the house. If the company is going to ship via UPS or FedEx, or some other trucking company, then I need to give my physical address.
The problem is, web sites rarely tell me which service they plan to use, and ALMOST EVERY TIME, I guess wrong. If I decide they probably will use USPS, they don't. If I think they'll probably use UPS or FedEx, they don't. I've had more packages disappear into the ether in the last few months, it's just unbelievable.
I understand that sometimes the method of shipment is determined based on what is ordered, so it may not be possible to tell me in advance. That's ok. Here's what you can do instead.
Allow me to do an IF / THEN / ELSE scenario. Give me an option to tell you:
IF you plan to use USPS, THEN deliver to my P.O. Box address; ELSE, deliver to my physical address. That's not a difficult concept, people. AT THE VERY LEAST, let me give you those kinds of shipping instructions in the comments.
I spend a lot of money on ecommerce sites. YOU may very well get some of my money if you solve this problem for me. If you don't, you may very well lose my business.
</end of rant>
* (That link is meaningless to this rant, so you can safely ignore it. It is, however, my newest domain purchase, so if you want to buy the site off of me, let me know. End of pitch.)