The Social Shiny Object
Part of the growth of various social networks at the moment is the "new shiny object" aspect.
Online social networks as we know them today are relatively new. They are what the World Wide Web was to the 1990's or fax to the 1980's: you just gotta have it, you gotta be there.
Back To Reality
That "wow, look at this!" will subside, is slowly but surely starting to subside.
Some call it "social media fatigue". It's not.
After splurging and gorging on social networks -- tons of fiends! 5000 friends limit too low! -- saturation sets in. An "is this all there is?"
The New Social Reality
The true new online social core will be a group of select friends and family members together with being a fan of a handful of people we want to hear from (think Oprah, for example). Maybe there's place for a brand or two (think NASCAR, or a car brand).
Large networks aren't going anywhere but their importance will decline change as people connect with but don't pay attention to these connections.
This "one person, two networks" model looks like this. One is the trusted circle, listened to, followed. The other is a collection of contacts, inquired or polled when needed.
Social Value
Both of these networks can provide brand or marketing value. When the collection of contacts is polled it's obviously of value if it responds with your brand.
But the primary network, the trusted circle, is to be coveted. Positive brand mentions here are the equivalent of brand evangelism: people listen and are ready to convert. You're at the heart of the group with a fair amount of implicit trust.
Intimate, Quiet, Less
The core circle of trust is smaller, more intimate. Less noise. The value is higher because updates between members matter more to each member.
To be in the circle as a brand means to rely on individuals in your company. John can join a circle of trust; ACME can't.
The Change
It isn't that the window on social media marketing is closing; it is that the window itself is changing.
Compare it with traditional advertising. It's not dead but the nature of the game has changed as people have wizened up and consume advertisement with a different mindset than they did 40 years ago.
How To Prepare
First, whatever works today will by and large work tomorrow too -- in the collection of contacts network.
To be in that network, make and take your place today. People add easily but let go hardly.
The ease with which a "friend" or "follower" can be had today will be looked back at with an age of innocence wonder. Use your time wisely.
To be in the much smaller circles of trust, prepare personal relations.
Large companies can rely on their large human resources. Smaller companies can achieve personalization by being present in different circles with different, individual messages.
What To Do Right Now
*be* social. Be present. Be there. Continue your social efforts -- but keep your ears to the ground as the nature of the game is about to change.
Hi Ruud,
Very interesting post! I guess like most things change is in the wind. I will shore up my little group of friends and try to stay in the group! By the way, I love your use of the line through ‘mistakes.’ Thanks for sharing, enjoyed it.
Thanks Ann 🙂
Thanks for putting this in proper perspective. I am of the mindset of quality over quantity in social media but too often, I find myself at odds with clients who want x number of followers or fans to their Facebook pages. Thanks for reminding me that while the core trusted contacts, the circle of brand evangelists, are extremely important, the outer circle of casual online contacts or ‘friends’ can be tapped on too for their opinions and feedback on a brand.
Fantastic article, Ruud.
Indeed, media changes. Society changes. Expectations change. Heck, change itself changes (presently, it’s accelerating — especially in this interconnected, representative space).
It’s a wild ride, though I think I’m ready to arrive at the ancient lake already.
Things are certainly changing. As boundaries blur (what/where is work time?) a new Time Simplicity will take hold.
The ancient lake <– nicely said