Comments on: People don’t remember what was said — People remember how they felt

By: La Digue

La Digue — Tue, 19 Jan 2010 05:59:51 +0000

I’m really delighted to having read this post. The way you make the similarity between a restaurant and a website is just magnificent. It helps to better think how to make your website become a great experience for users. Thanks for the great share. Has been a definite fine read.

By: Data Entry Lady

Data Entry Lady — Thu, 14 Jan 2010 21:11:45 +0000

I am totally an eat out person – love to relax at a good restaurant so this is a great illustration for me. Now I have to translate that into web experience – that’s a little harder for me but good advice!

By: Scott

Scott — Thu, 14 Jan 2010 17:50:58 +0000

Hi Susan

Glad it could be of assistance! Now go away and deliver some great experiences!

Scott

By: Susan Hamilton

Susan Hamilton — Thu, 14 Jan 2010 15:44:23 +0000

This is a really well laid out post. I totally get the ‘dining out experience’ metaphor and relate to it often when I’m explaining things verbally. Thanks for the refresher, causing me to re-think some things I’ve neglected.
.-= Susan Hamilton recently posted: Great Newsletter Design Is Nothing Without Targeted Content =-.