Comments on: 5 Reputation Management Fails: Mistakes You Can’t Afford to Make https://www.searchenginepeople.com/blog/repuation-management-fails.html?utm_source=feed&utm_medium=feed&utm_campaign=feed Canada's Search and Social Media Authority Wed, 22 Oct 2014 15:22:07 +0000 hourly 1 By: Gabriella https://www.searchenginepeople.com/blog/repuation-management-fails.html/comment-page-1#comment-209615 Wed, 25 Jul 2012 12:22:27 +0000 https://www.searchenginepeople.com/?p=29115#comment-209615 Thanks Marlon I appreciate the feedback.

Mark, I’ve heard of Testimonial shield but, I’m still not convinced asking for testimonials from a third party is the way to go. Thanks for your input.

]]> By: mark https://www.searchenginepeople.com/blog/repuation-management-fails.html/comment-page-1#comment-209209 Mon, 23 Jul 2012 17:56:05 +0000 https://www.searchenginepeople.com/?p=29115#comment-209209 I use testimonial shield as an all-in-one solution for feedback and testimonials. They have a service that allows you to create a feedback form that you ask your customers to fill out, then they verify the authenticity of the testimonial and present it on your website via their widget or testimonial page, and then they send it to your facebook, twitter, google+, pinterest, etc. Reviews that have been verified by Testimonial Shield read: “This review has been verified by TestimonialShield.com” at the end of the review.

]]> By: Marlon https://www.searchenginepeople.com/blog/repuation-management-fails.html/comment-page-1#comment-209120 Mon, 23 Jul 2012 10:23:35 +0000 https://www.searchenginepeople.com/?p=29115#comment-209120 About point no. 2, I think it is aboslutely essential to that one does not feed the trolls! People will leave negative comments just for the heck of it (trolling 101). Dont respond to trolls. At all. Instead, as someone who’s worked with customer care for a large computer parts retailer quite some years, I think it is essential to respond to people who leave negative feedback/reviews because they have a genuine concern(s). Like pt # 4 says, be cool about it and respond in a courteous and friendly manner. Cheers for this great post!

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