Comments on: How to Use Social Media to Encourage Customer Reviews

By: Susan Delly

Susan Delly — Sat, 27 Apr 2013 10:06:00 +0000

In reply to Mike Dawson.

I agree… a lot of big brands are missing the social touch.

By: Susan Delly

Susan Delly — Sat, 27 Apr 2013 10:04:52 +0000

In reply to Arafath Hashmi.

Thanks for the great feedback!

By: Susan Delly

Susan Delly — Sat, 27 Apr 2013 10:04:24 +0000

In reply to Garrett.

I’m glad you enjoyed it!

By: Mike Dawson

Mike Dawson — Thu, 11 Oct 2012 13:05:04 +0000

Responding back and engaging your customers on social media is extremely important. Unfortunately, from what I’ve seen, the importance of this goes amiss with a lot of the big brands out there. Which, in a way, is understandable since it is humanly impossible to respond to 100s of posts on your FB page, or 100s of tweets. However businesses that actively engage and interact with their customers do tend to get more reviews. Doesn’t hurt if you ask nicely ask for a review at the end of the conversation, something like ‘thanks for the questions, if you’re happy with the purchase, do leave us a review!’.

By: Garrett

Garrett — Thu, 11 Oct 2012 00:39:09 +0000

This was definitely a useful article for me. I have a lot of satisfied customers but few reviews out there so far. I’m not really sure how best to encourage people to do a review for me without outright asking them.

I spend a lot of time with many of them exchanging e-mails and doing support so hopefully that will lead to them taking the step on their own in the future.

By: Arafath Hashmi

Arafath Hashmi — Wed, 10 Oct 2012 14:47:29 +0000

Hi Susan,

That’s an excellent article, social media becomes one of the hard coded part in to our businesses. How one can deny the fact of social media, that it is the leading medium for great sales conversions and a great opportunity for the businesses to communicate with the consumers. Understanding about what customer is feeling about your product and services is the most important thing, which let you improve your business quality..

Once again a wonderful article, Thanks Susan.