Toll Free: 1-877-695-7388

GTA: (647) 699-2838

Search Engine People
  • SEO
  • SEM
  • CRO
  • Display
  • Blog
  • Why Us
  • Contact
  • Join Our Team
  • Get A Quote

Toll Free: 1-877-695-7388

GTA: (647) 699-2838

Open Source Support Not Always Very Supportive

Donna Fontenot | April 24th, 2008
Tweet
Share
Share
Pin
0 Shares

I warned you there would be more rants on the way. Here's one.

I love open source apps. Really, I do. Free is so warm and welcoming, isn't it? But open source support - well, that's a whole 'nuther ball game. That's not always so warm and welcoming. Let's take one example. How about, hmmm... WordPress! I love WordPress, I surely do. But trying to resolve a problem at their forums is often like trying to cut off your arm with a butter knife (both slow and painful).

Sorry, Lorelle, I have the utmost respect for you, but telling us to get help from the WordPress forums, rather than asking for help via a blog post, just isn't facing reality. You say:

I'm finding a lot of people still asking for help with their WordPress and WordPress.com blog by blogging their request. This is really dumb, folks. You don’t know who is reading or how qualified they may be to help you. Or you might never get the help you need.

Ok, I'll admit that we don't know who is reading or how qualified they may be to help us, but that last sentence just is begging to be argued with. Or you might never get the help you need. See, that's how I feel about the WordPress support forums. And much of the time, the "help" is in the form of snarkiness. (Actually I could also argue that I don't really know who might answer my question at the WP forums and whether or not they are qualified to help me either, but I won't try to argue that one this time around).

So, yes, I've been trying to find an answer to a WordPress issue that I've had on this blog for a very long time, and the WordPress forums have been no help. (Here's one thread you can check on but there are many others related to the problem, with many of them having not even one reply, and none having an actual answer that I could find).

So, I am asking all of you for help. If anyone knows how to resolve this problem, I would be very grateful. At some point in the last year, when I upgraded from 1.x to 2.x, (don't remember the exact versions), something got foobar'd. Now, whenever I create a new PAGE, the pretty permalink for it gets 404'd. New POSTS work fine. OLD PAGES work fine. But new pages (which also includes tag pages), always lead to a 404.

I've checked everything I can think of. .htaccess just has the generic WP code in it. Nothing weird there. I've compared the database records of old pages to new pages, and don't see anything different, or missing, etc. I've deactivated all plugins to make sure one of those wasn't creating a problem. I've tried recreating the permalinks so the htaccess rules would get rewritten numerous times. Other WP blogs that I have on the same server work fine - no issues for any of them. Just this blog. Just for new pages/tag pages. So, I'm stumped. If anyone has any suggestions, I'd love to hear them.

Tweet
Share
Share
Pin
0 Shares
Posted in SEOTagged forums, open source, support, WordPress

3 thoughts on “Open Source Support Not Always Very Supportive”

  1. Chris Estes says:
    April 25, 2008 at 1:31 am

    WordPress can be tricky. It seems most of the time when it comes to support you get what you pay for. I have had similar problems like the one you describe. I found that my problem was coming from an improperly functioning plugin. Also if you are caching the pages it may be causing the error. Another problem I found for wordpress, kind of like restarting windows, is to make sure the DB tables are optimized and up-to-date. If everything is up-to-date. Doing a fresh install and setting up a new DB may fix it up for you.

  2. DazzlinDonna says:
    April 26, 2008 at 7:46 am

    Thanks, Chris. I already checked to make sure it’s not a plugin problem, and I’m not caching the pages, so it’s neither of those. I haven’t optimized the db tables, so that may be worth a try. I’m hesitant to do the fresh install/new DB thing, just because I’m scared of mucking up 4 years worth of posts. 🙂 But I suppose if I have several backups of backups of backups, I can’t go wrong, right? 😀

  3. Jarrod says:
    April 28, 2008 at 12:49 am

    Thanks for the great info, its hard to find good sources for quality information on SEO these days, seems everyone is an expert nowadays.

Comments are closed.

Recent Posts

  • Maximizing Your E-Commerce Sales:
    A CRO Audit Guide
  • Movin’ On Up! Why Migrating to Google Analytics 4 (GA4) Should be a Priority
  • A Year in Review: The Digital Marketing Trends That Defined 2021
  • The Basics of Video Marketing
  • Just How Much Do Google Reviews Impact Your SEO Ranking?

Categories

  • Analytics & ROI Analysis
  • Company News
  • Content
  • Conversion Optimization
  • CRO
  • Display Advertising/RTB
  • Email Marketing
  • En Español
  • En Français
  • Inbound Marketing
  • Lead Nurture & Marketing Automation
  • Local Search
  • Marketing
  • Mobile
  • Partnership Marketing
  • PPC
  • PR
  • SEO
  • Social Media Marketing
  • Web Design

Additional Posts

Social Communities Going Down … Who’s Got Personality?

April 23rd, 2008 | by Jeff Quipp

Beyond PageRank; peeling SEO onions

April 23rd, 2008 | by David Harry

Yahoo! adds video to Flickr – Google to Maps

April 21st, 2008 | by Ruud Hein

LET'S TALK

Need more information or want to get in touch?

Get in touch!
  • SEO
  • SEM
  • Display
  • Blog
  • Why Us
  • Join Our Team
  • Contact Us
  • Local SEO
  • Small Business SEO
  • Enterprise SEO
  • International SEO

LOCATION

1305 Pickering Parkway,
5th Floor Pickering, L1V 3P2

PHONE

Toll Free: 1-877-695-7388
Greater Toronto Area: (647) 699-2838

Social

© Search Engine People Inc. 2023 – Canada’s Top Digital Agency
© SEP 2023 – A Search Engine People Company | Privacy Policy

Search Engine People